Terms & Conditions

THE SPACE TO MOVE TERMS & CONDITIONS Effective Date: 29th July 2026 Please read these Terms & Conditions carefully before purchasing a membership, class pack, private session, workshop, event or any other service provided by The Space To Move Studios Ltd. By making a purchase or attending any session, you confirm that you have read, understood and agree to be bound by these Terms & Conditions. These Terms & Conditions are designed to ensure the safety, enjoyment and fairness of every member of our community while protecting the operation of our studio. CONTENTS Introduction Definitions Memberships Membership Payments Booking Classes Waitlists Membership Freezes Membership Upgrades & Downgrades Class Cancellations & No-Shows Class Packs & Drop In Credits Private Sessions Workshops, Courses & Events Gift Vouchers Health & Medical Information Pregnancy & Postnatal Policy Lateness Policy Studio Etiquette Photography & Filming CCTV Membership Suspension & Termination Refunds Pricing Changes Liability Data Protection Lost Property Force Majeure Complaints Changes to these Terms Governing Law 1. INTRODUCTION These Terms & Conditions govern the relationship between The Space To Move Studios Ltd ("The Space To Move", "we", "our" or "us") and any individual ("member", "client", "you" or "your") who purchases or attends any service provided by us. These Terms apply to all services offered by The Space To Move, including but not limited to: • Essential Membership • Signature Membership • Ultimate Membership • Founding Membership • Class Packs • Drop In Classes • Private Sessions • Workshops • Courses • Community Events • Gift Vouchers • Online or Virtual Classes (where applicable) By purchasing any product or service, creating a Momence account or attending a session, you enter into a contract with The Space To Move Studios Ltd and agree to comply with these Terms & Conditions. These Terms replace any previous versions published by The Space To Move. 2. DEFINITIONS For the purposes of these Terms & Conditions, the following definitions apply: Booking Window means the maximum period in advance that a member may reserve classes through our booking system. Class Credit means one attendance entitlement used to book a scheduled class. Drop In Credit means a single-use class purchase without membership. Founding Membership means the annual membership purchased under its own specific terms. Member means any individual holding an active membership with The Space To Move. Membership means an active Essential, Signature, Ultimate or Founding Membership. Momence means our online booking and membership management platform. No Show means failing to attend a booked class without cancelling beforehand. Private Session means a one-to-one or shared private Pilates session booked directly with The Space To Move. Session means any class, private appointment, workshop, course or event operated by The Space To Move. Studio means The Space To Move Studios Ltd, including all premises from which services are delivered. Waitlist means the automated booking system that allocates cancelled spaces to members in chronological order. 3. MEMBERSHIPS The Space To Move currently offers the following membership options. Essential Membership The Essential Membership provides access to 4 group classes per calendar month. • £69 per month • Initial 12-month commitment • 4 class credits each calendar month • Standard booking window • Unused credits expire at the end of each billing period • Credits cannot be transferred or carried forward Signature Membership The Signature Membership provides access to 12 group classes per calendar month. • £149 per month • Initial 12-month commitment • 12 class credits each calendar month • Priority booking (up to 4 weeks in advance) • Unused credits expire monthly • Credits are non-transferable Ultimate Membership The Ultimate Membership provides access to 26 group classes per calendar month. • £229 per month • Initial 12-month commitment • 26 class credits each calendar month • Priority booking (up to 4 weeks in advance) • 20% discount at Coffee on the Corner • One guest pass per calendar month • Unused credits expire monthly • Credits cannot be transferred Guest passes are intended for first-time visitors unless otherwise agreed by management and hold no cash value. Founding Membership Founding Memberships are governed by their own membership agreement and remain subject to these General Terms where applicable. Membership Availability Memberships are subject to availability and may be limited in number. The Space To Move reserves the right to withdraw, amend or discontinue any membership type at any time. Existing members will not be affected during their current minimum commitment unless otherwise stated. Memberships are personal to the named member and may not be shared, transferred, sold or used by another individual. Any misuse of membership benefits, including booking classes on behalf of another person or allowing another individual to attend using your membership, may result in immediate suspension or termination without refund. The Space To Move reserves the right to refuse any membership application at its absolute discretion. 4. MEMBERSHIP CONTRACT All Essential, Signature and Ultimate Memberships are subject to a minimum commitment of 12 consecutive months. Membership payments are collected monthly via your nominated payment method through Momence. Following the initial 12-month commitment, memberships will automatically continue on a rolling monthly basis until cancelled in accordance with these Terms. Memberships may not be cancelled during the initial commitment period except where required by law or at the sole discretion of The Space To Move. By purchasing a membership, you confirm that you are at least 18 years of age or have the consent of a parent or legal guardian. SECTION 2 – MEMBERSHIP MANAGEMENT & BOOKINGS 5. MEMBERSHIP PAYMENTS 5.1 Payment Method All membership payments are collected automatically via your nominated debit or credit card through our booking platform, Momence. By purchasing a membership, you authorise The Space To Move to collect recurring monthly payments until your membership is cancelled in accordance with these Terms & Conditions. It is your responsibility to ensure your payment details remain valid and up to date. Failure to maintain an active payment method may result in your membership being suspended. 5.2 First Payment Your first payment will be taken immediately upon joining unless otherwise agreed as part of a promotional offer. Future payments will be collected on the same calendar date each month, or the nearest equivalent date where applicable. 5.3 Failed Payments If a scheduled payment cannot be collected: • Your membership may be suspended immediately. • Future bookings may be cancelled. • Access to classes may be restricted until payment has been successfully processed. The Space To Move reserves the right to retry failed payments and contact you regarding any outstanding balance. Repeated failed payments may result in termination of your membership. 5.4 Membership Fee Reviews Membership fees may be reviewed from time to time. Should membership prices increase, we will provide a minimum of 31 days' written notice before any changes take effect. Price changes will not affect your minimum contract period. 6. BOOKING CLASSES All classes must be booked in advance through your Momence account. Bookings are accepted on a first come, first served basis and are always subject to availability. Holding an active membership does not guarantee a place in any particular class. We recommend booking classes in advance to avoid disappointment. 6.1 Booking Windows The current booking windows are: Essential Membership Book up to 21 days in advance. Signature Membership Book up to 28 days in advance. Ultimate Membership Book up to 28 days in advance. Founding Membership Book up to 28 days in advance. Class Packs & Pay As You Go Book up to 21 days in advance. Booking windows may change from time to time. Any amendments will be communicated to members in advance. 6.2 Booking Confirmation A booking is only confirmed once it appears within your Momence account and you have received confirmation via email or app notification. If you have not received confirmation, it is your responsibility to check your account or contact us before attending. 6.3 Class Availability Whilst we make every effort to accommodate all members, class sizes are limited. The Space To Move cannot guarantee availability on any class, instructor or timetable. 7. WAITLISTS Where a class is fully booked, members may join the automated waitlist through Momence. Spaces are allocated automatically in chronological order as cancellations occur. If a place becomes available, you will automatically be added to the class and notified by Momence. It is your responsibility to monitor your bookings and remove yourself from the waitlist if you no longer wish to attend. Members may be automatically added to a class up to one hour before the scheduled class start time. Once you have been added from the waitlist, the standard cancellation policy immediately applies. 8. MEMBERSHIP FREEZES We understand that circumstances occasionally arise where you may need to temporarily pause your membership. Essential, Signature and Ultimate Memberships may be frozen subject to the following conditions: • Memberships become eligible for freezing after six consecutive months of active membership. • One freeze is permitted during each 12-month membership period. • The maximum freeze duration is one calendar month. • Freeze requests must be submitted in writing at least 31 days before your next payment date. • Memberships will automatically restart at the end of the agreed freeze period. The duration of any approved freeze does not count towards your initial 12-month commitment and your contract will automatically be extended by the length of the freeze. Freeze requests cannot be backdated. Any exceptions remain entirely at the discretion of The Space To Move. 9. UPGRADING OR DOWNGRADING YOUR MEMBERSHIP Members may upgrade their membership at any time, subject to availability. Additional charges will be calculated from the date the upgrade takes effect. Downgrades may only take effect after completion of the initial 12-month commitment unless otherwise agreed by management. Membership places are limited and The Space To Move cannot guarantee availability within any membership tier. 10. LATE CANCELLATIONS & NO-SHOWS All bookings at The Space To Move are subject to a strict 24-hour cancellation policy. If you cancel a booked class less than 24 hours before the scheduled start time, or fail to attend without cancelling, the following will apply: Essential, Signature, Ultimate & Founding Memberships One class credit will be deducted from your available monthly or annual class allowance. Class Packs & Pay As You Go (Drop In) One class credit or booking will be forfeited. Class credits deducted as a result of a late cancellation or no-show are non-refundable, non-transferable and cannot be reinstated. We understand that genuine emergencies can occur. In exceptional circumstances, The Space To Move may choose to reinstate a class credit at its sole discretion; however, we are under no obligation to do so. Repeated late cancellations, no-shows or misuse of the booking system may result in a temporary suspension of booking privileges or, where appropriate, termination of membership. 10.1 If We Cancel a Class Occasionally, it may be necessary for The Space To Move to cancel or reschedule a class due to instructor illness, unforeseen circumstances or operational requirements. Where possible, members will be notified as soon as reasonably practicable. If we cancel a class, any class credit used for that booking will automatically be returned to your account. The Space To Move is not liable for any travel expenses, childcare costs, loss of earnings or any other indirect costs incurred as a result of a cancelled or rescheduled class. 10.2 Instructor Changes From time to time, instructors may change without prior notice due to illness, holidays or operational requirements. All instructors delivering classes at The Space To Move are appropriately qualified, and instructor substitutions do not entitle members or clients to refunds, credits or compensation. SECTION 3 – CLASS PACKS, PRIVATE SESSIONS & ADDITIONAL SERVICES 11. CLASS PACKS & PAY AS YOU GO The Space To Move offers a range of flexible booking options for clients who do not wish to commit to a membership. These include: • Pay As You Go (Drop In) classes • Class Packs • Introductory Offers The availability, pricing and validity of these products may change at any time. 11.1 Payment All Class Packs and Pay As You Go bookings must be paid for in full at the time of purchase. Payment confirms acceptance of these Terms & Conditions. 11.2 Expiry Dates Each Class Pack has a stated expiry date displayed at the time of purchase. Unused class credits expire automatically after this date. Expired credits cannot be reinstated, refunded or exchanged. Extensions will only be considered in exceptional circumstances and remain entirely at the discretion of The Space To Move. 11.3 Non-Transferability Class Packs, Introductory Offers and Pay As You Go bookings are personal to the purchaser. They may not be shared, transferred, sold or exchanged. The Space To Move reserves the right to cancel any booking where we believe credits have been used fraudulently or by another individual. 11.4 Booking & Cancellation All bookings made using Class Packs or Pay As You Go credits remain subject to the booking, cancellation, waitlist and lateness policies outlined within these Terms. A late cancellation or failure to attend will result in the loss of the class credit used for that booking. 12. INTRODUCTORY OFFERS From time to time The Space To Move may offer introductory promotions for new clients. Unless otherwise stated: • Introductory offers are limited to one purchase per person. • Introductory offers cannot be transferred. • Introductory offers cannot be exchanged for cash. • Introductory offers cannot be extended beyond their expiry date. If we reasonably believe that an introductory offer has been purchased more than once or used fraudulently, we reserve the right to cancel the offer without refund. 13. PRIVATE SESSIONS Private Sessions may be booked directly through The Space To Move. Private Sessions are subject to instructor availability. 13.1 Payment Private Sessions must be paid for in advance unless otherwise agreed. 13.2 Cancellations Private Sessions may be cancelled or rescheduled without charge up to 24 hours before the scheduled appointment. Cancellations made within 24 hours, or failure to attend, will result in the full session fee being forfeited. 13.3 Late Arrival If you arrive late for your appointment, your session will still finish at the scheduled time. Arriving more than 30 minutes after the scheduled start time may be treated as a No Show and your appointment may be cancelled. 13.4 Instructor Changes Where necessary, we reserve the right to allocate an alternative instructor. Where this is not possible, your session will be rearranged or credited. 14. WORKSHOPS, COURSES & EVENTS From time to time The Space To Move offers workshops, masterclasses, courses, retreats and community events. These are separate from memberships unless explicitly stated. 14.1 Bookings Places are confirmed only after payment has been received. Some events may have limited capacity. 14.2 Cancellations Unless otherwise stated within the booking information: • More than 14 days before the event – a full refund or credit may be offered. • Less than 14 days before the event – payments are non-refundable. If your place can be filled from a waiting list, we may offer a credit at our discretion. 14.3 Event Changes The Space To Move reserves the right to change instructors, venues, schedules or event content where reasonably necessary. Should an event be cancelled by us, participants will receive either a refund or studio credit. 15. GIFT VOUCHERS Gift Vouchers are available for selected products and services. 15.1 Validity Gift Vouchers are valid for the period stated at the time of purchase. Expired vouchers cannot be redeemed. 15.2 Redemption Gift Vouchers may only be redeemed against eligible services offered by The Space To Move. They cannot be exchanged for cash. 15.3 Lost or Stolen Vouchers The Space To Move cannot accept responsibility for lost, stolen or damaged Gift Vouchers. 16. PROMOTIONAL OFFERS From time to time we may run promotional offers, referral schemes or competitions. Unless otherwise stated: • Promotions cannot be used in conjunction with any other offer. • Promotions hold no cash value. • Promotions may be amended or withdrawn without prior notice. • We reserve the right to refuse or cancel promotional offers where misuse or abuse is suspected. 17. PRICE CHANGES Prices for memberships, classes, workshops, retail products and other services may change from time to time. Current pricing will always be displayed on our website or booking platform. Price changes will not affect purchases already made, unless stated within the specific terms of that product. Membership price changes are governed separately under Section 5 of these Terms & Conditions. SECTION 4 – HEALTH, SAFETY & STUDIO POLICIES 18. HEALTH & MEDICAL INFORMATION The safety and wellbeing of our clients is our highest priority. By attending any class, private session, workshop or event at The Space To Move, you confirm that you are physically able to participate in exercise and have completed all required health information honestly and accurately. You agree to inform The Space To Move immediately if your health, medical condition or circumstances change in any way that may affect your ability to exercise safely. This includes, but is not limited to: • Pregnancy • Recent surgery • Injury • Illness • Chronic medical conditions • Changes to medication • Any condition affecting balance, mobility or cardiovascular health If you are unsure whether Pilates is appropriate for you, we recommend seeking advice from your GP, consultant or healthcare professional before attending. The Space To Move reserves the right to refuse participation where we reasonably believe it may not be safe for you to exercise. 19. PREGNANCY & POSTNATAL POLICY Your safety and the safety of your baby are extremely important to us. As soon as you become aware that you are pregnant, you must notify The Space To Move before attending any further classes. Participation during pregnancy is subject to instructor approval and may require medical clearance. Depending on your experience and stage of pregnancy, we may recommend transferring to more suitable classes or private sessions. Following childbirth, clients should not return to exercise until they have been medically cleared. We strongly recommend attending our postnatal classes before returning to regular group classes. The Space To Move reserves the right to refuse participation if we believe a class is not appropriate for your stage of pregnancy or recovery. 20. ARRIVING FOR CLASS Please arrive a few minutes before your scheduled class. This allows sufficient time to check in, prepare your equipment and begin class safely. To avoid disruption to the instructor and other clients, studio doors may be locked once a class has started. 21. LATENESS POLICY For your safety and the smooth running of classes, we operate a strict lateness policy. Clients arriving more than 5 minutes after the scheduled start time for a group class may not be permitted to participate. Private Session clients arriving more than 30 minutes after the scheduled appointment time may be treated as a No Show. No refunds or replacement credits will be issued where entry is refused due to late arrival. 22. STUDIO ETIQUETTE We are committed to creating a welcoming, inclusive and respectful environment for everyone. By attending The Space To Move, you agree to: • Treat instructors, staff and fellow clients with courtesy and respect. • Follow all instructions provided by your instructor. • Wear appropriate clothing suitable for exercise. • Wear grip socks where required. • Clean any equipment used during your session if requested. • Return all equipment to its designated storage area. • Help maintain a calm and positive studio environment. The Space To Move reserves the right to refuse entry to any client behaving in a manner considered unsafe, disruptive or inappropriate. 23. MOBILE PHONES & PERSONAL BELONGINGS Mobile phones should be placed on silent before entering the studio. Phone calls should not be taken during classes unless in an emergency. The Space To Move cannot accept responsibility for the loss, theft or damage of personal belongings brought onto the premises. Personal items are left entirely at the owner's risk. 24. PHOTOGRAPHY & FILMING To protect the privacy and comfort of all clients, filming or photography during classes is not permitted unless authorised by your instructor. Photography may be taken before or after class provided no other clients are identifiable without their permission. The Space To Move may occasionally capture photographs or videos for marketing purposes. Where individuals are clearly identifiable, we will always seek permission before using such content. Clients who do not wish to appear in photographs or videos should notify a member of staff. 25. CCTV CCTV may operate within communal areas of the studio for the purposes of security, crime prevention and the safety of our staff and clients. Recorded footage is stored securely and processed in accordance with applicable UK data protection legislation. 26. RESPECTFUL BEHAVIOUR The Space To Move has a zero-tolerance approach towards abusive, threatening, intimidating, discriminatory or aggressive behaviour. This includes behaviour directed towards: • Members of staff • Freelance instructors • Other clients • Visitors • Online interactions via email or social media Any behaviour considered unacceptable may result in immediate removal from the premises and suspension or termination of membership without refund. Where appropriate, incidents may be reported to the relevant authorities. 27. DAMAGE TO STUDIO PROPERTY Clients are expected to treat all studio equipment with care. Any deliberate damage or reckless misuse of studio equipment may result in the client being responsible for repair or replacement costs. Clients should immediately report any faulty or damaged equipment to a member of staff. 28. RIGHT TO REFUSE SERVICE The Space To Move reserves the right to refuse entry, refuse bookings or terminate memberships where we reasonably believe this is necessary to protect the safety, wellbeing or enjoyment of our staff, instructors or clients. Reasons may include, but are not limited to: • Failure to comply with these Terms & Conditions. • Persistent late cancellations or misuse of the booking system. • Non-payment of outstanding fees. • Inappropriate or abusive behaviour. • Providing false or misleading medical information. • Misuse of membership benefits. Where appropriate, refunds will be considered at the sole discretion of The Space To Move. 29. SAFEGUARDING The Space To Move is committed to providing a safe environment for all clients. Any concerns relating to the welfare or safety of a child or vulnerable adult should be reported to a member of management immediately. All safeguarding concerns will be handled confidentially and in accordance with our safeguarding procedures. 30. INTELLECTUAL PROPERTY All class programming, teaching methods, branding, written materials, photographs, videos, logos and content created by The Space To Move remain the intellectual property of The Space To Move Studios Ltd. No content may be copied, reproduced, recorded, distributed or used for commercial purposes without our prior written permission. SECTION 5 – LIABILITY, PRIVACY & GENERAL TERMS 31. LIABILITY Whilst every reasonable care is taken to provide a safe environment, participation in Pilates and other movement-based activities involves an inherent level of risk. By attending any class, private session, workshop or event with The Space To Move, you acknowledge and accept that you participate entirely at your own risk. The Space To Move Studios Ltd, its directors, employees and freelance instructors shall not be liable for any injury, illness, loss or damage suffered as a result of participating in our services, except where such liability cannot be excluded by law. Nothing within these Terms excludes or limits our liability for: • Death or personal injury caused by our negligence. • Fraud or fraudulent misrepresentation. • Any liability which cannot legally be excluded under the laws of England and Wales. Clients are responsible for exercising within their own ability and following the guidance of their instructor at all times. 32. PERSONAL BELONGINGS Personal belongings brought into the studio remain entirely at the owner's risk. The Space To Move accepts no responsibility for the loss, theft or damage of personal possessions, including but not limited to: • Clothing • Jewellery • Mobile phones • Laptops • Keys • Wallets • Bags • Bicycles Where possible, personal belongings should be stored neatly within the designated areas and should not obstruct walkways or emergency exits. 33. DATA PROTECTION & PRIVACY The Space To Move is committed to protecting your personal information and handling it responsibly. We collect and process personal information only where necessary to: • Manage your membership and bookings. • Process payments. • Contact you regarding your account. • Deliver our services safely. • Comply with legal obligations. Your personal information will be processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our full Privacy Policy is available on our website. By creating a membership or booking with The Space To Move, you consent to the processing of your personal information for the purposes of delivering our services. 34. EMAILS & COMMUNICATION By creating an account with The Space To Move, you agree to receive communications relating to: • Class bookings • Membership administration • Payment reminders • Timetable changes • Important studio announcements You may also choose to receive marketing emails regarding promotions, workshops and studio news. Marketing communications can be unsubscribed from at any time without affecting essential account communications. 35. REFUNDS Membership payments are non-refundable except where required by law. Unused membership class credits cannot be exchanged for cash, refunded or transferred. Class Packs, Drop In classes, workshops, events and introductory offers are non-refundable unless otherwise stated within the specific booking terms. Where refunds are approved at the discretion of The Space To Move, they will normally be returned using the original payment method. 36. FORCE MAJEURE The Space To Move shall not be responsible for any failure or delay in performing its obligations where such failure results from circumstances beyond our reasonable control. This includes, but is not limited to: • Severe weather • Flooding • Fire • Government restrictions • Industrial action • Utility failures • Internet or software outages • Pandemic or epidemic • Acts of terrorism • Natural disasters • Instructor illness • Any other event beyond our reasonable control. Where reasonably possible, affected sessions will be rescheduled or credited. 37. COMPLAINTS We strive to provide an exceptional experience for every client. If you have a complaint, concern or feedback, we encourage you to raise it with us as soon as possible. Complaints should be submitted in writing to: hello@thespacetomove.com We aim to acknowledge complaints within five working days and will endeavour to resolve them as quickly and fairly as possible. 38. CHANGES TO THESE TERMS The Space To Move reserves the right to amend these Terms & Conditions from time to time. Where significant changes are made, members will be notified by email or via our booking platform. The most up-to-date version will always be available on our website. Continued use of your membership or attendance at classes following any amendments constitutes acceptance of the revised Terms & Conditions. 39. SEVERABILITY If any provision within these Terms & Conditions is found by a court or other competent authority to be unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect. 40. WAIVER Any delay or failure by The Space To Move to exercise any right under these Terms shall not constitute a waiver of that right. No waiver shall be effective unless confirmed in writing. 41. ENTIRE AGREEMENT These Terms & Conditions, together with our Privacy Policy and any additional policies referred to within them, constitute the entire agreement between you and The Space To Move in relation to the services we provide. They replace any previous agreements, understandings or versions of our Terms & Conditions. 42. GOVERNING LAW These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. SECTION 6 – ADDITIONAL TERMS 43. MEMBERSHIP BENEFITS Certain memberships include additional benefits such as priority booking, guest passes and discounts with selected partners. Unless otherwise stated, these benefits are discretionary membership perks and do not form part of the core membership contract. The Space To Move reserves the right to amend, replace or withdraw membership benefits from time to time. Where changes materially affect your membership, we will provide reasonable notice. Membership benefits have no cash value and cannot be exchanged for refunds, account credit or alternative services. 44. GUEST PASSES Where included within your membership, guest passes are subject to the following conditions: • Guest passes are intended for new clients who have not previously attended The Space To Move, unless otherwise agreed. • Guests must complete all required health questionnaires and waivers before attending. • Guest passes cannot be exchanged for cash, transferred to another member or accumulated. • Unused guest passes expire at the end of each membership month and do not roll over. • The Space To Move reserves the right to refuse a guest booking where appropriate. 45. MEMBERSHIP TRANSFERS Memberships are personal to the named member and may not be sold, transferred, shared or assigned to another individual. Memberships cannot be gifted after activation. Any attempt to misuse membership benefits or allow another person to use your account may result in immediate suspension or termination of your membership without refund. 46. CHILDREN & YOUNG PEOPLE Unless specifically advertised, group classes are intended for adults aged 16 years and over. Clients under the age of 18 may only attend with the prior agreement of The Space To Move and may require parental or guardian consent. Children who are not participating in a class should not be left unattended within the studio or reception areas. Parents and guardians remain responsible for supervising children at all times whilst on the premises. 47. PETS Only registered assistance dogs are permitted within the studio unless prior permission has been granted by management. 48. STUDIO CLOSURES From time to time, The Space To Move may close temporarily due to: • Public holidays • Christmas or seasonal closures • Essential maintenance • Staff training • Events beyond our reasonable control Where possible, advance notice will be provided. Temporary closures do not automatically entitle members to refunds or extensions unless determined by The Space To Move at its discretion or where required by law. 49. RETAIL PRODUCTS Retail products purchased from The Space To Move, including grip socks, clothing, accessories and merchandise, are subject to the Consumer Rights Act 2015. Faulty goods may be returned in accordance with your statutory rights. For hygiene reasons, worn grip socks, opened personal care products and certain other items may not be eligible for return unless faulty. Proof of purchase may be required. 50. SAFE USE OF EQUIPMENT All studio equipment must be used only as instructed by a member of our teaching team. Clients must immediately stop exercising and notify their instructor if they experience dizziness, pain, discomfort or feel unwell. The Space To Move reserves the right to modify exercises or ask a client to stop participating where it is considered necessary for their safety or the safety of others. Clients remain responsible for exercising within their own limits and following instructor guidance at all times. 51. EMERGENCY PROCEDURES In the event of an accident or medical emergency, The Space To Move may: • Administer appropriate first aid. • Contact emergency medical services where necessary. • Contact your nominated emergency contact if appropriate. By attending classes, you consent to these actions where reasonably required to protect your health and safety. 52. WEBSITE, ONLINE BOOKINGS & TECHNICAL ISSUES Whilst we endeavour to keep our website and booking platform operating at all times, we cannot guarantee uninterrupted availability. The Space To Move shall not be responsible for booking failures, delays or interruptions resulting from: • Internet outages. • Third-party booking platform issues. • Software maintenance. • Technical faults beyond our reasonable control. We reserve the right to correct pricing errors, booking errors or administrative mistakes where they occur. 53. INTELLECTUAL PROPERTY & COPYRIGHT All branding, logos, teaching materials, class programming, written content, graphics, photography, video content, social media content, website content and class sequences created by or for The Space To Move remain the intellectual property of The Space To Move Studios Ltd. No content may be copied, reproduced, recorded, distributed, adapted, shared commercially or used for teaching purposes without our prior written consent. Unauthorised recording of classes, workshops or private sessions is strictly prohibited. 54. CONTACT DETAILS It is your responsibility to ensure that your contact details remain accurate and up to date. This includes your: • Email address • Telephone number • Emergency contact • Home address (where applicable) • Relevant medical information Failure to keep your details updated may affect our ability to contact you regarding important membership or safety matters. 55. ACCEPTANCE OF THESE TERMS By purchasing a membership, class pack, private session, workshop, event ticket or any other service provided by The Space To Move, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions. These Terms apply to all services offered by The Space To Move Studios Ltd and supersede any previous versions. Version: 2.0 Effective from: 1 August 2026 The most current version of these Terms & Conditions will always be available on our website. CONTACT US The Space To Move Studios Ltd 7 Union Road Chippenham Wiltshire SN15 1HW Email: hello@thespacetomove.com Website: www.thespacetomove.com Thank you for choosing The Space To Move. We are committed to providing a welcoming, professional and supportive environment where everyone can enjoy moving well, building strength and becoming part of our community.